Steve Ritchie is the CEO of Papa John’s. He took over the role of leadership in this company not so long ago, but his impact on the management can already be felt. He has done an incredible job of ensuring that the reputation of the company remains intact. After some racist utterances associated with one of its leaders, the company was quick to dissociate itself from those utterances. Steve Ritchie took an immediate step to write to the customers of the company informing them that the company had listened to their opinion and it was ready to act. The company respects its customers, and there is no way it would allow its reputation to be damaged by any person no matter who they are.
Steve Ritchie wrote an apology letter to the customers and which was sent to all subscribers of their newsletter. The letter expressed regrets for what had transpired and also pointed out to some solutions that the company will apply to ensure that the customers are served with respect all the times. Papa John’s is now operating in many locations around the world, and therefore it needs to work on its culture to include more diversity. Steve Ritchie Papa Johns has pointed out that the company will seek the services of external auditors who will look at the culture of the company and recommend necessary changes. The company is willing to work on the weaknesses that might affect it.
The measures that the company will take to ensure that there is an immediate solution to outstanding issues include sending senior managers to the field, to talk with the customers, employees, and franchises. These hard-working partners of the company need to be considered during in decisions making since they hold the highest share in the business. Steve Ritchie is also willing to incorporate transparency in the operation of the company. He wants to ensure that at all times, no single person will feel neglected by the company. Transparency is a critical factor in business since it assures the customers that they are getting the best deal. CEO Ritchie will lead from the front by taking charge of the restoration process. Check out Ritchie’s profile on bloomberg.com.
Go over to this site for more info about Steve Ritchie: https://www.crunchbase.com/person/steve-ritchie